What is Mystery Audit?
Mystery Audits provide an independent and constant examination of the ‘real’ internal practices a company and what are your customers really thinking about your products and services? It helps in evaluating the practices in relation to defined standard requirements and help companies to achieve consistency as well as continual improvement in their customer delivery models, standards, procedures.
Each audit results in a detailed report highlighting qualitative and quantitative data findings for the audit and also highlights the improvement plan based on the audit findings. All this information allows our customers to identify both their strong and weak points so that they can improve in the required area, which directly increases consumer’s satisfaction and which means increasing sales.
Benefits of Mystery Audits
In today’s complex and demanding world where consumer is the king, the level and quality of service that consumers expect has increased, and so the delivery procedure of service providers or products suppliers. Mystery audits can help in improving the following –
- Increase Sales By Improving the Customer Experience as you learn first-hand from your customer what is and is not working correctly
- Mystery audits can be used to Motivate Front-line Staff
- A dependable means to identify areas for improvement for improving customer satisfaction and that too quickly as feedback is immediately provided
- It is a Cost effective way to improve your sales
To be effective and beneficial in reality, these audits must be performed on regular basis. We can conduct these audits for our customers as well as their competitors in order to thoroughly understand the competitive landscape.
How do we perform Mystery Audits?
CorpAxis provides Mystery Shopping Audits to measure and improve the quality of the service delivered to your customers. Our trained mystery shopper auditors conduct anonymous and unannounced visits, evaluating all aspects of service based on a pre-established criterion. Mystery shopping audits are focused on the aspects of service that an average customer notices and expect. For example, time spent on waiting before being served; the courtesy shown by sales person; their dressings, identification badges etc.
We provide mystery audits that provide an independent and constant examination of the ‘real’ internal practices of the companies. It helps in evaluating the practices in relation to defined standard requirements and help companies to achieve consistency as well as continual improvement in their customer delivery models, standards, procedures.
Learn more about how we can develop a Mystery Audit program to optimize your Customer Experience Management initiatives that work to improve the Customer Experience, motivate your workforce and grow your sales.
Contact Us – we are looking forward to hearing from you!